With each of the 10 Mistakes Every Patient Makes, Torrey offers loads of practical information to help patients get better, safer healthcare. ”

With each of the 10 Mistakes Every Patient Makes, Torrey offers loads of practical information to help patients get better, safer healthcare. ”

THE book for healthcare security professionals. Outstanding, comprehensive reference source for all things related to the hospital security and safety industry. A must have for any hospital security library. Nice work Russ and Tony, well done.

THE book for healthcare security professionals. Outstanding, comprehensive reference source for all things related to the hospital security and safety industry. A must have for any hospital security library. Nice work Russ and Tony, well done.

This is a good book and has lots of helpful information to help us patients on the care we need and deserve.

This is a good book and has lots of helpful information to help us patients on the care we need and deserve.

THE book for healthcare security professionals. Outstanding, comprehensive reference source for all things related to the hospital security and safety industry. A must have for any hospital security library. Nice work Russ and Tony, well done.

THE book for healthcare security professionals. Outstanding, comprehensive reference source for all things related to the hospital security and safety industry. A must have for any hospital security library. Nice work Russ and Tony, well done.

This guy knows his stuff. Harden reveals the inner workings of hospitals in layman's terms to provide a very readable resource for increasing the likelihood of a successful hospital stay and decreasing the possibility of falling victim to systemic shortcomings.  Consistent quality care depends on accountability and transparency - this book is an important step toward achieving both.

This guy knows his stuff. Harden reveals the inner workings of hospitals in layman's terms to provide a very readable resource for increasing the likelihood of a successful hospital stay and decreasing the possibility of falling victim to systemic shortcomings. Consistent quality care depends on accountability and transparency - this book is an important step toward achieving both.

After reading this book you will want to join the author in his revolution to change the way hospital patient food is prepared and served. If you know any people who are in the hospital industry --- make sure to tell them about this important book.

After reading this book you will want to join the author in his revolution to change the way hospital patient food is prepared and served. If you know any people who are in the hospital industry --- make sure to tell them about this important book.

"Combines the inspiration of 'why to focus' on customer services with the real-life 'how-tos'. An excellent road map for health care leaders that provides direction and milestones in the journey toward a great customer service!"

"Combines the inspiration of 'why to focus' on customer services with the real-life 'how-tos'. An excellent road map for health care leaders that provides direction and milestones in the journey toward a great customer service!"

Great perspective on health care markering and how to increase patient volumes down to the service line. I have been following his blog ([...]) for a couple months and he has good advice on how to drive the right patients, to the right procedure(s) to contribute to your bottom line. This is a must read for all health care marketers.

Great perspective on health care markering and how to increase patient volumes down to the service line. I have been following his blog ([...]) for a couple months and he has good advice on how to drive the right patients, to the right procedure(s) to contribute to your bottom line. This is a must read for all health care marketers.

Management Lessons From Mayo Clinic is an insightful book on how an organization can differentiate itself through unparalleled customer service. ”

Management Lessons From Mayo Clinic is an insightful book on how an organization can differentiate itself through unparalleled customer service. ”

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