This is a digital item. The PDF file of the pattern will be available for instant download once payment is confirmed. PDF PATTERN INCLUDES + Color photo of finished stitch + Easy-to-read, full-color chart + Black-and-white chart + Charts compatible to Pattern Keeper + List of DMC thread colors PATTERN DETAILS + Fabric used in the picture: Aida 14 count + Stitch count: 32 stitches wide and 34 stitches tall + Hoop size used in the picture: 3 inches + Finished size: 5.8 cm (2.3 in.) x 6.2 cm (2.4 in.) on 14-count Aida NOTES + The frame used in the second image: 6x6 inch square photo frame with a 3.5x3.5 inch opening RELATED PATTERN + Set of 9 playful otters: https://etsy.me/3dSxBWG + Sea otter (floating): https://etsy.me/3ihwovz + Sea otter: https://etsy.me/3glbYzZ HOW TO DOWNLOAD PATTERN You will be emailed a link to download the pattern. The PDF is also available under "Purchases and reviews" under your Etsy account once payment is confirmed. In order to open the PDF pattern, you will need Adobe Reader which can be downloaded here for free: www.adobe.com/products/reader Please send me a message if you have any questions about the pattern or the download process. Because of the electronic nature of the patterns, unless they arrive damaged or defective, I can't accept returns for digital downloads. © 2019 La Selva Design. All rights reserved. La Selva Design cross stitch patterns are for personal use only and may not be reproduced, distributed, or transmitted in any form or by any means.