Explore Experience Lesson, Customers Decide and more!

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We’re going to talk about data and analytics. I promise this will be interesting. And it definitely ties into customer service and customer experience.

One of my favorite strategies in customer service is the membership experience. And, you don’t have to be an exclusive or private club to create that membership experience for your customers.

Turn Angry Customers into Customer Evangelists

Customer Service Experience Some of my clients have mentioned to me that social media gives customers such an upper hand. One even mentioned that he felt that his customers are holding his company hostage. These clients are concerned that if they don’t give their customers the service or experience that they think they deserve, they …

How to Manage Hold Times During the Customer Experience

Proactive and Anticipatory Customer Service: Do and Know Before Your Customer Does | Shep Hyken

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