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This link takes you to a library of articles on customer service in the insurance industry. With most customers dealing with a loss when making a claim you need highly trained individuals to keep these customers happy. (8)

This link takes you to a library of articles on customer service in the insurance industry. With most customers dealing with a loss when making a claim you need highly trained individuals to keep these customers happy. (8)

The Most Important Negotiation in Your Life by Erica Ariel Fox via HBR Blog #leadership #professional #executive

The Most Important Negotiation in Your Life

The Most Important Negotiation in Your Life by Erica Ariel Fox via HBR Blog #leadership #professional #executive

There are 15 customer service skills that every employee must master if they are forward-facing with customers.

There are 15 customer service skills that every employee must master if they are forward-facing with customers.

The Lies We Tell Ourselves About Creativity by Gretchen Gavett via HBR

The Lies We Tell Ourselves About Creativity

The Lies We Tell Ourselves About Creativity by Gretchen Gavett via HBR

How to Be More Assertive for Better Communication-How you say it matters too!

How to Be More Assertive for Better Communication

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