https://social-media-strategy-template.blogspot.com/ What is a KPI? - KPI stands for Key Performance Indicator. The clue about its use is in the title, it is a KEY performance indicator, not an ordinary one. KPIs are used to monitor the health of a business and how well the business is tracking to its strategy.
Incident Management. -- The ITIL Incident Management process template highlights the most important interfaces of Incident Management, its sub-processes and their interrelationships. | Generalized process overview from the ITIL® Process Map.