Wow! People rarely take time to write letters any more, and even more so kind and genuine letters like this! We were so excited to get this we had a meeting and shared it with our technicians right away! In our world, we have to give bad news every day, but we sure do love it when we can give someone good news like Tom was able to give this gentleman. Kudos to Tom for living the values that Tri-City Transmission believes in!