Service Desk 2.0 is a vision of the future IT support. Service Desk 2.0 is a vision of the future IT support. In this presentation you will hear why this is going to happen, what it is going to mean to the SD professional and how to prepare for it.
Staying quiet doesn't mean I have nothing to say; it means I didn't think you are ready to hear my thoughts. (And you're making it pretty clear that you are absolutely not open to discussion.). Ask nicely.