CRM Transactions And Reporting. This rough sketch describes the CRM OLTP (Transactional) and OLAP (Analytics) databases, How they interact with each other, What kind of details they store, and where. Made by Naga Chokkanathan for www.crmit.com/
Overview (kind of) of Customer Relationship Management. Note that as of 2013 the market has moved on and does not feel need to define CRM and instead focuses on the "opportunities" of social crm, analytics and SaaS.
Types Of Marketing Campaigns. This rough sketch shows and differentiates various types of CRM Marketing Campaigns : Standard / Triggered / Recurring & A / B Campaigns. Made by Naga Chokkanathan for www.crmit.com/
Wie verhalten sich Newsletter-Empfänger? Infografik http://www.emailmarketingblog.de/2012/05/11/infografik-wie-verhalten-sich-newsletter-empfanger/?utm_source=feedburner_medium=feed_campaign=Feed%3A+emailmarketingblog%2FRzfm+%28Email+Marketing+Blog%29