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This is Service Design Thinking. An excellent introductory text.
Designerly Ways of Knowing by Nigel Cross
The design experience: the role of design and designers in the twenty-first century by Mike Press and Rachel Cooper
All My Life by Nigel Press | Waterstones
All My Life: The Story of a Lancaster Crew 57 and 617 Squadrons by Nigel Press.
Makers: The New Industrial Revolution
Makers: The New Industrial Revolution: by Chris Anderson
The design agenda: a guide to successful design management by Rachel Cooper and Mike Press
Jamie's 15-Minute Meals
Jamie's 15-Minute Meals
Made to Stick: Why some ideas take hold and others come unstuck
Made to Stick: Why some ideas take hold and others come unstuck: Amazon.co.uk: Dan Heath, Chip Heath: Books
FT Guide to Business Networking: How to use the power of online and offline networking for business success (The FT Guides)
FT Guide to Business Networking: How to Use the Power of Online and Offline Networking for Business Success The FT Guides: Amazon.co.uk: Heather Townsend: Books
The experience economy: work is theatre & every business a stage bu Joseph Pine and James H Gilmore