Customer complaint

Businesses generally need all the customers they can get. However, sometimes you need to “fire” a customer, as terrible as that sounds. Allow me to illustrate. Years ago, I was running a fast-growing medical-oxygen business in Littleton, Colorado. Past closing time on a last Friday afternoon, I received a telephone call that effectively changed the

I’m going to tell you to do exactly what I do. Don’t ignore a single disgruntled supporter. Express compassion and contrition. If someone takes the time to tell you they’re unhappy, that means they care. They’re connected to you. They want something from you, and you’re disappointing them. This is your…

3 Types of Customer Complaints E-Retailers Receive.

The importance of complaint handling has been accepted as an essential part of customer service. However, complaint handling can keep problems from getting worse.

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For businesses, it is essential to streamline the complaint management system in order to improve customer experience.

L'impatience client / According multiple surveys, almost all (94%) customers think waiting 5 to 10 minutes or less is reasonable. Waiting too long is the No.2 complaint consumers have about retailers (The first? "Rude staff.") / image from http://jlwatsonconsulting.typepad.com/my-blog/2010/11/i-love-thai-food-the-spicier-the-better-but-i-hate-waiting-especially-when-i-dont-know-why-or-for-how-long-w.html

Illustration about a set of pictograms representing angry customers complaining about the poor services and products they received. Illustration of long, patron, criticize - 36457394

The subscriber can register the complaint on the complaint redressal system available online. Another way of registering a complaint is by calling the NPS CRA call centre.

ShareWe all know people who constantly complain about their job but do nothing about it. When clients come to us for career coaching, they are finally ready to take action. Is it decision time? If my clients don’t enjoy their job, I tell them that they have to make a decision: Option 1: Do you... [Read More]