User Story Map - Agile Buddha
Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
Blog: 10 Most Interesting Examples of Customer Journey Maps
Visualizing the Customer Experience: Customer Journey Map and Continuous Improvement
UX Tools: Scenarios
Customer Journey Maps – A ‘Quick And Dirty’ Technique To Create Them
Customer Journey Map on Behance
Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs.
Career Tips & Advice
daniel frost UCD MAP 3
Source #1: This particular e-book called, “Adaptive Path’s Guide to Experience Mapping”, covers experiencing mapping thoroughly. But I thought this was a great resource for it.