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Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

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Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs.

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Adaptive path's guide to experience mapping

Source #1: This particular e-book called, “Adaptive Path’s Guide to Experience Mapping”, covers experiencing mapping thoroughly. But I thought this was a great resource for it.