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Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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Data and Viz: A design thinking approach

UX Blog is a resource for user experience professionals to learn about UX design, user research, and UX strategy. UX podcast episodes released weekly.

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Journey maps are a tangible expression of the rising interest in customer experience, highly visual, attention-getting, and dense with information.

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Seven Steps for Developing Customer Journey Maps

Seven Steps for Developing Customer Journey Maps Be welcome to join Facebook-group Service Design, Design Thinking, Service Innovation!

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