How to lose a loyal following? Inconsistent service in key areas. For Scott Stratten this was a triple/triple through the drive thru that isn't stirred. Small things, big loss. I've learned to sip my coffee before I drive away... same reason.
Tim Horton played in the National Hockey League for the Toronto Maple Leafs, New York Rangers, Pittsburgh Penguins, and Buffalo Sabres and left behind both some hockey history and some great coffee. Canadians are definitely known for their coffee brand, Tim Hortons!