Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
GORGEOUS process diagram. Love the numbered quadrants. Would be excellent for our project processes.
Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
great flow chart design
we then created a customer journey map to fully communicate the ...
Ko Lanta Map - this map of Ko Lanta in Southern Thailand, features points of local interest including; hotels, resorts, restaurants, bars, shops, ATMs and other shops and services.
Customer Journey Map for Foods and Drinks
Consumer research and share experiences during the whole purchasing journey