9 benchmarks to test your social work decisions against each day | Community Care | the 9Cs framework is a tool that can help social workers make the best judgements they can. It can help you analyze your interactions in a number of ways, including what is working well, what isn't happening, what the cause of problems might be and where solutions might lie.
DISC: A useful model for a) understanding your own behavior (not personality) and b) adjusting your behavior to the preferences of another person. I use this frequently in coaching and training to match the behavioral preference of my clients. This graphic gives a detailed description of the POSSIBLE manifestations of each DISC behavior.