Customer Service

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What a New Survey Tells Us about Business Phone Etiquette
When potential client calls they will make a conclusion about your business based on the experience they receive. Remember that old saying “Manners maketh man”? Well, good phone manners maketh your business. Learn more: https://answer-4u.com/2019/12/18/business-phone-etiquette/
Growing Your Business Through Happy Customers
It's a fact - to gain a good reputation through word of mouth, you have to deliver great customer service.
Why a Customer Service Help Desk Will Act as a Business Lifeline
David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to #customerservice - https://answer-4u.com/2019/05/29/customer-service-help-desk/
Customer Service - Five Mistakes a Business Should Never Make
For small or fledgeling companies, a knock to a growing reputation through a failure of customer service can have a big impact, as clients move to the competition and spread the word about how they feel. Here are five key ways that businesses can get their customer service wrong – along with tips on how to avoid the pitfalls.
Five Ways to Deliver Great Customer Service
If you want to deliver excellent customer service, bear in mind that while many people do prefer online communication, there are still plenty of people relying on the more traditional methods. Answer4u discuss 'Five Ways to Deliver GREAT Customer Service'
Artificial Intelligence & Automation: The Future of Customer Service?
Artificial Intelligence and Automation: The Future of Customer Service? - https://answer-4u.com/2019/01/02/artificial-intelligence-and-automation-the-future-of-customer-service/
Making a Call on Customer Service Outsourcing
Making a Call on Customer Service Outsourcing - https://answer-4u.com/2019/01/02/making-a-call-on-customer-service-outsourcing/?utm_campaign=Customer%20Service&utm_medium=social&utm_source=Pinterest
How to Give Great Customer Service in the Social Media Age
When you think of customer service, perhaps you think of a desk in a shop with a smiling lady, ready to greet and alleviate any issues people have had shopping there. If that is the first thought to come to your mind, then you need to get with the times, because many businesses are putting huge amounts more effort into customer services online. how do you maintain an excellent level of customer satisfaction and preserve your brand image?
3 Simple Ways Your Business Can Engage with Customers Better Online
Social media has made communication with your business available permanently, and people expect to be welcomed with open arms. Or at least treated like human customers – regardless of the distance between you. So if you want to keep them happy and coming back then follow these 3 simple ways to improve engagement...
Why Your Customers Move to Your Competitor
Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end up flocking to your competitors, as well as how to avoid it...
Customer Service Facts That Your Business Needs to Know
Customer service is the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking...
The Modern Consumer
If you turn the clock back only a few decades ago, you’ll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the immediacy which customers now demand was an alien concept. In these days of immediate gratification, consumers don’t only expect quality, they also demand that they can get what they want, exactly when they want it too. Learn how every business can’t be in tune with their customer base...
The Customer Service Checklist
Here at Answer4u, we’re always pushing how important customer service is. We feel that customer satisfaction is at the heart of a successful business. Of course, knowing how good your customer service is can sometimes be tricky and even if you’re happy with how you’re working, it’s safe to say that there’s always something to be improved upon. Which is why we suggest that now and then, it’s good to get some feedback and brainstorm ideas on what could be improved. But how…?